If the customer, as a consumer, concludes a contract with installoo.de and the customer and installoo.de use exclusively means of distance communication for the contract negotiations and conclusion (e.g. ordering via an online shop or trading platforms such as eBay.de or Amazon as well as telephone or fax), the customer is generally entitled to a statutory right of withdrawal, about which installoo.de provides separate information.
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Cancellation policy
Right of withdrawal for consumers
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor to his or her independent professional activity.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must
Installoo International s.r.o.
Varšavská 715/36, Vinohrady
120 00 Praha 2
CZ
E-Mail to_info@installoo.de
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
Items must be returned unused and in their original packaging.
The return address is:
Christian Hinze
Installoo
Immanuel-Kant-Str. 14
94333 Geiselhöring
DE
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.