{"id":455,"date":"2026-02-09T13:46:14","date_gmt":"2026-02-09T13:46:14","guid":{"rendered":"https:\/\/installoo.de\/?page_id=455"},"modified":"2026-02-09T13:50:10","modified_gmt":"2026-02-09T13:50:10","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/installoo.de\/fr\/refund-policy\/","title":{"rendered":"9. Droit de r\u00e9tractation"},"content":{"rendered":"

Si le client conclut un contrat en tant que consommateur avec installoo.de et que le client et installoo.de utilisent exclusivement des moyens de communication \u00e0 distance pour les n\u00e9gociations contractuelles et la conclusion du contrat (par exemple, commande via une boutique en ligne ou via des plateformes commerciales telles qu\u2019eBay.de ou Amazon, ainsi que par t\u00e9l\u00e9phone ou fax), le client dispose g\u00e9n\u00e9ralement d\u2019un droit de r\u00e9tractation l\u00e9gal, sur lequel installoo.de l\u2019informe s\u00e9par\u00e9ment.<\/p>\n

___________________________________<\/strong><\/p>\n


\nNotice de r\u00e9tractation<\/strong><\/p>\n

Droit de r\u00e9tractation pour les consommateurs<\/strong><\/p>\n

Un consommateur est toute personne physique qui conclut un acte juridique \u00e0 des fins qui ne peuvent \u00eatre attribu\u00e9es principalement ni \u00e0 son activit\u00e9 commerciale ni \u00e0 son activit\u00e9 professionnelle ind\u00e9pendante.<\/p>\n

Notice de r\u00e9tractation<\/strong><\/p>\n

9. Droit de r\u00e9tractation<\/strong><\/p>\n

Vous avez le droit de vous r\u00e9tracter de ce contrat dans un d\u00e9lai de quatorze jours sans avoir \u00e0 justifier de motifs.<\/p>\n

Le d\u00e9lai de r\u00e9tractation est de quatorze jours \u00e0 compter du jour o\u00f9 vous, ou un tiers d\u00e9sign\u00e9 par vous, autre que le transporteur, avez pris possession du dernier bien.<\/p>\n

Pour exercer votre droit de r\u00e9tractation, vous devez nous contacter :<\/p>\n

Installoo International s.r.o.<\/p>\n

Var\u0161avsk\u00e1 715\/36, Vinohrady<\/p>\n

120 00 Praha 2<\/p>\n

CZ<\/p>\n

E-Mail to_info@installoo.de<\/p>\n

au moyen d\u2019une d\u00e9claration claire (par ex. une lettre envoy\u00e9e par la poste ou un e-mail) concernant votre d\u00e9cision de vous r\u00e9tracter de ce contrat. Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation ci-joint, mais ce n\u2019est pas obligatoire.<\/p>\n

Pour respecter le d\u00e9lai de r\u00e9tractation, il suffit que vous envoyiez votre communication concernant l\u2019exercice du droit de r\u00e9tractation avant l\u2019expiration du d\u00e9lai de quatorze jours.<\/p>\n

Cons\u00e9quences de la r\u00e9tractation<\/strong><\/p>\n

Si vous vous r\u00e9tractez de ce contrat, nous vous rembourserons tous les paiements que nous avons re\u00e7us de vous, y compris les frais de livraison (\u00e0 l\u2019exception des co\u00fbts suppl\u00e9mentaires r\u00e9sultant de votre choix d\u2019un autre mode de livraison que la livraison standard la moins ch\u00e8re que nous proposons), sans retard excessif et au plus tard dans un d\u00e9lai de quatorze jours \u00e0 compter du jour o\u00f9 nous aurons re\u00e7u votre notification de r\u00e9tractation du pr\u00e9sent contrat. Pour ce remboursement, nous utilisons le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9 lors de la transaction initiale, sauf accord contraire expr\u00e8s de votre part ; en aucun cas, des frais ne vous seront factur\u00e9s pour ce remboursement. Nous pouvons refuser de rembourser jusqu\u2019\u00e0 ce que nous ayons re\u00e7u les biens ou jusqu\u2019\u00e0 ce que vous ayez fourni la preuve que vous avez renvoy\u00e9 les biens, la date retenue \u00e9tant celle du premier de ces faits.<\/p>\n

Vous devez renvoyer ou remettre les biens sans retard excessif et en tout \u00e9tat de cause au plus tard quatorze jours \u00e0 compter du jour o\u00f9 vous nous aurez inform\u00e9s de votre r\u00e9tractation du pr\u00e9sent contrat. Le d\u00e9lai est respect\u00e9 si vous renvoyez les biens avant l\u2019expiration du d\u00e9lai de quatorze jours.<\/p>\n

Vous supportez les co\u00fbts directs de renvoi des biens.<\/p>\n

Les articles doivent \u00eatre retourn\u00e9s non utilis\u00e9s et dans leur emballage d'origine.<\/p>\n

L'adresse de retour est :<\/p>\n

Christian Hinze<\/p>\n

Installoo<\/p>\n

Immanuel-Kant-Str. 14<\/p>\n

94333 Geiselh\u00f6ring<\/p>\n

DE<\/p>\n

Vous n\u2019\u00eates responsable de toute d\u00e9pr\u00e9ciation des biens que si celle-ci r\u00e9sulte d\u2019une manipulation des biens autre que celle n\u00e9cessaire pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement des biens.<\/p>","protected":false},"excerpt":{"rendered":"

Schlie\u00dft der Kunde als Verbraucher einen Vertrag mit installoo.de und verwenden der Kunde und installoo.de f\u00fcr die Vertragsverhandlungen und den […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-455","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWiderrufsrecht - 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